Terms of Service

Agreement to Terms

These Terms of Service ("Terms") govern your use of Crabtree Fisheries' services, website, and facilities. By making a booking or using our services, you agree to comply with and be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our services or make a booking.

Definitions

Booking Terms & Conditions

Booking Process

• All bookings must be made through our official booking system or by direct contact
• A booking is only confirmed upon receipt of the required deposit
• Deposit required: 50% of total booking value
• Balance payment due 21 days before arrival date
• All payments must be received by the due dates to maintain your booking

Booking Confirmation

• Written confirmation will be sent via email upon deposit receipt
• Please check all details carefully and report any errors immediately
• Booking confirmations include important information about your visit
• You are responsible for ensuring all party members understand these terms

Pricing & Fees

• All prices are in British Pounds (GBP) and include VAT where applicable
• Prices may change without notice for future bookings
• Additional charges may apply for damages or rule violations
• Payment processing fees are non-refundable

Payment Terms

Payment Methods

• We accept major credit and debit cards through Stripe
• Bank transfers may be accepted for large bookings (contact us)
• Cash payments are not accepted for deposits or advance bookings
• All payments are processed securely and we do not store card details

Payment Schedule

Failed Payments

• Failed or declined payments may result in booking cancellation
• You are responsible for ensuring payment methods are valid and funded
• We will attempt to contact you if payment issues arise
• Additional fees may apply for failed payment processing

Cancellation & Refund Policy

Cancellation by Crabtree Fisheries

• We reserve the right to cancel bookings due to unforeseen circumstances
• Full refund will be provided if we cancel your booking
• We will attempt to offer alternative dates when possible
• Our liability is limited to the refund of payments made

Refund Processing

• Refunds will be processed to the original payment method
• Processing time: 5-10 business days depending on your bank
• Processing fees are non-refundable
• Refunds are issued in the same currency as the original payment

Lake Rules & Conduct

All customers must comply with our comprehensive lake rules. Full details are available on our Lake Rules page.

Key Requirements

• Valid Environment Agency fishing license required
• Compliance with all catch and release policies
• Respect for other visitors, local residents, and the environment
• No alcohol or illegal substances permitted
• Quiet hours observed (10 PM - 6 AM)

Violations & Penalties

Liability & Insurance

Customer Responsibilities

• You are responsible for your own safety and that of your party members
• Appropriate personal insurance is strongly recommended
• You must report any incidents or hazards immediately
• Swimming and entering the water is strictly prohibited
• Children must be supervised at all times

Property Damage

• You are liable for any damage caused by you or your party
• Repair costs will be charged at market rates
• Intentional damage may result in police involvement
• We reserve the right to charge reasonable cleaning fees

Privacy & Data Protection

We collect and process personal information in accordance with our Privacy Policy. By using our services, you consent to such processing.

Information Use

• Personal information used for booking management and communication
• Payment information processed securely through third-party providers
• Marketing communications only with your consent
• Information may be shared with authorities if required by law

Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, extreme weather, or flooding
• Government restrictions or regulations
• Pandemic or health emergencies
• Infrastructure failures or utility outages
• Acts of terrorism or civil unrest

In such cases, we will work with customers to reschedule or provide appropriate refunds based on the circumstances.

Intellectual Property

• All website content, photos, and materials are our property or used with permission
• You may not reproduce our content without written permission
• Photos taken on our premises may be used for our marketing purposes
• You grant us permission to use photos of your visit for promotional purposes

Governing Law & Disputes

Applicable Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Dispute Resolution

• We encourage customers to contact us directly to resolve any issues
• Most concerns can be resolved through good faith discussion
• Mediation may be used before resorting to legal proceedings
• You agree to first attempt resolution through our customer service

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website. Continued use of our services after changes constitutes acceptance of new Terms.

For existing bookings, terms in effect at the time of booking will generally apply, unless changes are required by law or for safety reasons.

Contact Information

If you have questions about these Terms or need clarification, please contact us: