Privacy Policy

Introduction

Crabtree Fisheries ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or use our services.

This policy applies to all information collected through our website, booking system, email communications, and any related services, sales, marketing, or events.

Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number, postal address)
• Payment information (processed securely through Stripe)
• Booking details and preferences
• Communication history with our team
• Emergency contact information (if provided)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location information
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website information

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze website usage, and improve our services. You can control cookie settings through your browser preferences.

How We Use Your Information

We use your personal information for the following purposes:

Booking and Service Delivery

• Process and manage your bookings
• Collect payments and manage refunds
• Send booking confirmations and updates
• Provide customer support
• Send pre-arrival and post-stay communications

Communication

• Respond to inquiries and provide customer service
• Send important updates about your booking
• Send payment reminders and invoices
• Provide information about our services

Marketing (with consent)

• Send promotional emails about special offers
• Share fishing tips and lake updates
• Invite feedback and reviews

Legal and Security

• Comply with legal obligations
• Protect against fraud and security threats
• Resolve disputes and enforce our terms
• Maintain records for business purposes

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

• Stripe: For secure payment processing
• Email Services: For automated booking communications
• Website Hosting: For website operation and maintenance
• Analytics: For website performance analysis (anonymized data)

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

Business Transfers

In the event of a business sale, merger, or acquisition, your information may be transferred as part of that transaction, subject to confidentiality agreements.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures Include:

• SSL encryption for data transmission
• Secure payment processing through Stripe
• Regular security updates and monitoring
• Limited access to personal data on a need-to-know basis
• Regular data backups with encryption

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

Retention Periods:

• Booking Information: 7 years for tax and legal compliance
• Payment Records: 7 years for financial record keeping
• Communication History: 3 years for customer service purposes
• Marketing Preferences: Until you unsubscribe or withdraw consent
• Website Analytics: 26 months (anonymized)

Your Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Marketing Communications

We may send you marketing communications about our services, special offers, and fishing updates. You can opt out of these communications at any time.

How to Unsubscribe:

• Click the "unsubscribe" link in any marketing email
• Contact us directly to update your preferences
• Update your preferences in your booking account (if available)

Note: You cannot opt out of essential service communications related to your bookings.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can remove such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification (for significant changes)
• Updating the "Last updated" date at the top of this policy

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: